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Shipping

Shipping Delays: Please note all orders placed between 7/25/16 and 8/5/2016 will be shipped out on or after 8/6/2016.  Follow us on instagram @BrooklynOwl to see what we are up to! We are traveling to Las Vegas for the Las Vegas Market Tradeshow!

 

When Will My Order Be Ready to Ship Once I Place An Order?

We will do our best to ship out orders as quickly as possible. Depending on what day of the week you place your order, please give us 1-3 business days (Monday through Friday) to ship out your package (lead time may be longer during our very busy holiday season during October through December).  See Note Above for current ship times.

 

Can you ship by a certain date?

If you need your order by a certain date (ie: party) please email annie@brooklynowl.com before placing your order to discuss possible ship times

 

How will I know an order has been shipped?

When your order has been sent, you will receive an email from us giving you the shipping details and tracking info.

 

Where do you ship from?

All orders placed on this site ship from Brooklyn, New York

 

What are the shipping rates?

Shipping costs for shipments are based on your total order amount before sales tax (NY only) or any special discounts are applied.

       Domestic (in the United States) Shipping rates are:

       $.01- $40 = $3.00        USPS First Class   
       $40.01- $80 = $3.50    USPS First Class
       $80.01-$120 = $4.50   USPS First Class
       Over $120 = $6.75      USPS Priority Mail

       USPS Priority Mail: All Domestic orders regardless of price can be shipped USPS Priority mail for a flat rate of $6.75.  Makes sure to make this selection when checking out.

       Canada Shipping rates are:      

       $.01- $120 = $9.50        USPS First Class   
       $120 - $200 = $12.50      USPS First Class

       over $200.01  = $15.50      USPS First Class

 

        International Shipping rates are:      

       $.01- $120.01 = $13.50        USPS First Class   
       $120.01-$200.01 = $15.50    USPS First Class
       $200.01-$450.01 = $25.00   USPS First Class
       Over $450.01 = $40.00   USPS First Class

 

How long does shipping take?

*PLEASE NOTE THAT THE SHIPPING TIME IS ONCE YOUR PACKAGE LEAVES OUR SHOP and not from your order date.  Also note that Brooklyn Owl is not responsible for lost packages or shipping delays.

BE SURE TO ADD YOUR APARTMENT OR SUITE NUMBER AS NEEDED (unfortunately if pkgs missing this info are returned to us or need to be re-routed it is YOUR responsibility). We are not responsible for lost or stolen packages, or for packages returned to us for incorrect addresses.

      Domestic (in the United States) ship estimates*

      USPS First Class 3-7 business days depending on your location

      USPS Priority Mail 1-4 business days depending on your location

 

     Canada ship estimates*

      USPS First Class 1-2 weeks depending on your location

      USPS Priority Mail 6-10 business days depending on your location

 

     International ship times*

      USPS First Class 1-3 weeks depending on your location

      USPS Priority Mail 6-10 business days depending on your location

 

Can my order ship Express?

 Please email annie@brooklynowl.com for a shipping quote.

       

Do you accept Returns?

We accept returns on certain items within 15 days of purchase. Return shipping fees are the responsibility of the customer. Refunds will be made to the original payment method. Please contact annie@brooklynowl.com if you have an issue with your purchase. Please note we inspect all returned items and reserve the right to refuse the refund or issue a partial refund based on the condition of the returned item.

 

 

 


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